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Sunday, April 15, 2012

Doug Rauch: Failing to Success Through Effective Customer Service

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Doug Rauch, former president of Trader Joe's, explains that delighting customers in new ways only happens when you take risks. via blogs.hbr.org

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As the CEO and founder of InnoThink Group, Jim can help your organization enhance the strategic innovation and competitiveness of your business policy and strategy, with an emphasis on increasing top line growth. 

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